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- I have a virus -


If you simply want to have your problem resolved quickly and do not want to read any information about your virus/spyware problem, click here.

What is a computer virus? "Computer viruses are small software programs that are designed to spread from one computer to another and to interfere with computer operation. A virus might corrupt or delete data on your computer, use your e-mail program to spread itself to other computers, or even erase everything on your hard disk". Click here for more information.

What is spyware? "Spyware is a general term used to describe software that performs certain behaviors such as advertising, collecting personal information, or changing the configuration of your computer, generally without appropriately obtaining your consent first." Click here for more information.

What is Rogue Adware? Rogue Adware programs fall into two categories:

1. They claim to remove spyware, but actually install it (and usually charge you for their product!)
2. They've stolen their code from another vendor (most notably, from Spybot S&D. This is somewhat funny, as Spybot S&D is no longer, in my opinion, a very effective product). These are some of the most annoying programs since they will constantly pop up warnings about your "infection" encouraging you to purchase their protection, while they are actually what you need to be protected from! Often you will find you cannot even surf the internet at all since they will constantly re-route you to their website, hoping you will give them your credit card information.

Although your problem could actually be caused by viruses or spyware, we are seeing a predominant number of computers infected with rogue adware. If you see pop ups that look similar to these images, you probably are infected with a rogue adware program yourself:

Click here for more examples

The name displayed by the program might be different (i.e., Antivirus 2007, Antivirus 2008, Antivirus XP, Antivirus 360, etc.) but they are all pretty much the same infection. They all look very legitimate and will appear to actually be scanning your system while displaying the results of dozens or even hundreds of infections. If you see this type of pop up on your computer, don't panic. It doesn't matter what button you click or what you may have already done. No matter what you do, your computer is already infected. This happens because you do not have adequate protection software installed or it has not been updated daily. Since there are several hundred new viruses and spyware programs introduced every month, keeping your protection up to date is critical! And you must also download and install all critical Microsoft security updates every day.

Once the malware is installed and running on your system, it will usually prevent you from installing any new anti-malware software, updating any anti-malware program you already have installed, or navigating to any website where you can perform an online scan. If you still want to try to resolve the problem yourself, you can try to run a free online malware scan using any or all of the links below.

Microsoft Security Scanner | SuperAntiSpyware (USB) | Hitman Pro | ESET | TDSSKiller
Trend Micro | Kaspersky | Symantec | Panda Security | McAfee

You can also run the free Microsoft Malicious Software Removal tool.

Virus / Spyware / Adware Removal Process

If your infection is caused by a simple virus that has been around for a long time, it can probably be removed quickly and relatively effectively. I say relatively since there is never any guarantee that any virus/spyware/adware has been completely removed from your system. ANYONE who tells you differently is absolutely wrong! There are simply too many malware programs and variations in existence for any one removal program to be 100% effective. Years ago when these programs were not so prevalent or powerful, we could eliminate 99% of them within a couple of hours using 3 or 4 utility programs. Now that process takes 6 or 7 utility programs and 4 to 6 hours and is almost never totally effective! And we must constantly purchase new utility programs to keep up with the crooks! If you are using free programs such as Spybot S&D or similar programs, you simply do not have adequate protection. We strongly recommend you purchase AVG from Grisoft. Click here for more information.

No matter how long we work to remove the malware from your system, we cannot give you any level of assurance that your system is totally clean and free of all malware unless you allow us to backup your data, totally erase and reformat your hard disk drive and reinstall your operating system and all your programs. We generally charge for 1.5 to 2 hours for this entire process and not only will your malware problem be totally eliminated, your computer will run better than it did when it was brand new, guaranteed! And the process can be completed overnight in most cases so your computer will not be out of service for more than a couple of hours. Keep in mind, you must have the original disks for any special programs you are using (i.e., Microsoft Word, Outlook, Excel, Quickbooks, etc.) since only data files can be restored. And if your computer is not a Dell, you might need to have the system recovery CD's that came with your computer (unless the recovery program is stored on a hidden partition on your hard disk drive). If your computer is a Dell, we will not need any CD's from you at all.

If you want to have your system totally rebuilt so you can be absolutely certain you are rid of the malware infection, click here.

If you still want us to attempt to remove the malware from your computer without reinstalling your operating system, fill out this online form or call the number at the bottom of this screen. (Keep in mind, we will only spend a maximum of one half hour attempting to clean the malware from your system since this process is almost always a waste of our time and your money!) Someone will contact you as soon as possible to schedule an on-site visit.

Click here to read the detailed article that appeared in the USA Today newspaper on 6-10-09

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Rev 05/29/2014